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LarnU Terms & Conditions

Version 1.0 

Updated 2021-02-22

1. Introduction and purpose

1.1. The LarnU General Terms and Conditions (“Terms and conditions”) shall apply to LARNU SpA (“LarnU”) delivery of services for employee engagement (“Service”). The Service shall be delivered to business customers only.

1.2. By ordering the Service, the customer (“Licensee”) accepts the Terms and conditions which will apply to the use of the Service for the full length of the subscription (“Duration of Service”). The Term and Conditions apply in full, unless otherwise stated in the LarnU Licensing Agreement (“Licensing Agreement”) or addendums to the Licensing Agreement .

1.3. LarnU delivers a web-based Service that allows the Licensee to communicate, train and lead distributed employees. The Service is delivered as described on the website with the modifications described in the LarnU Licensing Agreement.

1.4. The Service is owned by LARNU SpA (hereinafter referred to as “LarnU” or the “Licensor”), a Chilean company with registered address at Avenida Apoquindo 6410, Oficina 605, Las Conde, Santiago, Region Metropolitana, Chile, and registered in the Chilean Trade Register with RUT 77.303.323-4 and E-mail address:

2. License terms

2.1. LarnU hereby assigns Licensee a non-transferable and non-exclusive license to use the Service, according to the conditions set out in this agreement.

2.2. This license covers the, to date, latest developed and released version of the Service as well as future updates of the Service with the functionality that is released on the platform to general implementation for licensees in general.

2.3. New releases of general improvements will continuously be rolled out to the platform automatically, with no additional cost to the Licensee.

2.4. The Licensee’s Users (Admins and editors) can freely use the Service as long as the Users use the Service in compliance with the Terms and Conditions defined in this document. It is the responsibility of the Licensee, that Users comply with the Terms and Conditions.

2.5. The Service can be used for the purposes defined in the LarnU Licensing Agreement.

2.6. The duration of the right to use the service is defined in the LarnU Licensing Agreement.

3. Intellectual property rights

3.1. Licensee has the full and complete ownership, copyright, and intellectual property rights to all content created with and uploaded to the Service by the Licensee.

3.2. Licensor has the complete ownership, copyright, and any other intellectual property rights to the Service and all pre-uploaded content, including templates, standard content, graphic design, ideas, and code of the software platform. These rights are protected by the Copyright Act and by international conventions of intellectual property rights and may not be copied, reproduced, modified, decompiled, or distributed except for the uses authorized by LarnU.

3.3. The licensee agrees to LarnU’s use of the licensees name and logo for marketing purposes including but not limited to LarnU's website and Social Media activities.

4. Data handling

4.1. The Licensee is the Data owner of all content in Licensee (User) account(s) on the service. LarnU is the service provider and takes responsibility for all data handling of the Licensees data in the Service. As the data handler, LarnU shall treat and protect data according to the rules set out in this document and also comply with the general rules and legislation for data handling for the markets where LarnU explicitly provides Services to the Licensee.

4.2. Before using the Service with personal personally identifiable information (“PII”), the Licensee has to approve and sign LarnU Data Processor Agreement (“DPA”), found on

4.3. In the context of provisioning and operating the Service, LarnU will obtain data about users and recipients. This data, for example, includes names, phone numbers, e-mail addresses, IP-addresses, phone model, service provider, and user’s statistics about the recipient’s interactions with messages.

4.4. LarnU shall not use the information obtained by Licensee, its Users and recipients for other matters than for providing the Service to the Licensee and its Users, and the recipients the Users communicate with.

4.5. However, LarnU is allowed to use aggregated statistics and usage data from the Licensee, Users, and recipients in an anonymized form for platform optimization, general analytics, and benchmarking purposes.

4.6. Upon termination of the Licensing Agreement, LarnU shall return or destroy all personal data that is unique to the Licensees accounts, but can keep anonymized aggregated data for optimization, analytics, and benchmarking purposes.

4.7. LarnU shall ensure that any sub-processor and sub-contractor takes appropriate technical and organizational security measures to protect data processed under this Agreement against accidental or unlawful destruction, loss, or alteration, and against unauthorized person’s access to information, or other abuse in conflict with the Act on Processing of Personal Data.

4.8. If LarnU finds or suspects that there has been a security breach, LarnU shall immediately notify master users thereof. Master users will be contacted via the email address registered for their LarnU client.

4.9. It is each User’s responsibility to protect the security of his or her login information and ensure the diligent custody and use of the same, being that the User is responsible for all activities and/or contents carried out or created using his or her login data.

4.10. The user must notify LarnU immediately of any unauthorized use of his/her password or account, as well as any other breach of security of which he or she might be aware of.

4.11. The Licensee has the right to do an audit of LarnU at any time to ensure that LarnU complies to correct data handling according to this agreement and the general legislation for processing and handling of personal data (Personal Data Protection Act).

5. Right to be forgotten

5.1. LarnU provides a secure and reliable application that ensures automated anonymization, deletion of data for inactive data subjects, as well as opt-out functionality with subsequent deletion for data subjects. When a contact has been deleted or inactivated for a certain period of time, this contact is anonymized, meaning that all their data is overwritten and no longer personally identifiable.

6. Content and usage restrictions

6.1. LarnU does not accept any responsibility for improper use of contents in the Service by Users, such being the sole responsibility of the Licensee, its Users, and recipients of information who accesses or makes use of the content.

6.2. It is strictly prohibited to:

6.2.1. Use the Service for any illegal or unauthorized purpose

6.2.2. Collect, upload, publish, send or transmit any information, material or other content that is illegal, threatening, or libellous

6.2.3. Collect, upload, publish, send, or transmit pornographic material

6.2.4. Collect, upload, publish, send, or transmit any information, material or other content that violates the rights of third parties, including intellectual property rights

6.2.5. Collect, upload, publish, send or transmit any material that contains viruses or any other kind of malicious code

6.2.6. Impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity

7. Warranty

7.1. If the Licensee, after having accepted these license conditions, demonstrates that the Service is essentially not functioning in accordance with the agreement, or that there are significant errors in the Service (that is, errors that are characterized by one or more of licensee’s core business functions not being able to be performed due to the errors in the Service), Licensor may, at its sole assessment, either:

7.1.1. Free of charge, correct the errors within one week

7.1.2. Refund the license fee that the Licensee has actually paid for the service in the period after the claim has been received by Licensor – with a deduction of the possible utility of the Service licensee has had in the period, or Resign from the License Agreement, and refund the license fee for the period after the claim.

7.1.3. LarnU guarantees, that if LarnU ceases to exist and is no longer able to, in some form, to deliver the Service included in the License agreement to the Licensee, LarnU will supply the Licensee with a restricted version of the source code of LarnU solution to be used only by the Licensees for continuation of the use case in the License agreement. The installation may not be distributed to any third party nor sublicensed.

8. Liability

8.1. Licensor is responsible for product liability according to the current and mandatory legislation.

8.2. Neither party shall under any circumstances be responsible for loss of expected profit, loss of data, damage of records or data, or any other form of indirect concrete accidental loss or consequential loss in the occasion of, or in conjunction with, the other party’s use of the Service.

8.3. In all cases, Licensor’s entire liability for any loss or damage arising in connection with or related to these license terms or the use of the Service is limited to the license fee actually paid by the Licensee for the service in the 12 months before sending a possibly justified complaint.

9. Force majeure

9.1. Licensor is not liable to the licensee when the cause of the failure and the consequent loss is due to circumstances beyond Licensor’s control and which Licensor does not know the license agreement should have taken into consideration, nor ought to have avoided or overcome.

9.2. Unpredictable failure, delay or non-delivery, strikes, lockouts, lack of telecommunications access, restrictions imposed by public authorities and similar events therefore exempts both parties from liability.

Links to other sites

10.1. Licensor is entitled to terminate these Licensing Terms with immediate effect if the Licensee is in material breach of these.

10.2. Licensee is entitled to immediately terminate the license agreement if the Licensor fails to fulfill and there is a material breach in the obligations under this License Agreement

11. Applicable law and jurisdiction

11.1. Chilean law shall govern any dispute that may arise from the use of the Service and Chilean district court shall have exclusive jurisdiction.

12. LarnU English Program

12.1. LarnU English is a program that lasts 4 months from the start of the program. The start of the program is defined by the first business day of each month. On this day, students who have made the purchase to be part of the program will have their first live class with their native English teacher. At LarnU English, we only work with teachers who are native English speakers.


The cost of the program is equivalent to USD 399 US dollars. The client decides the method of payment for the program, either through direct transfer or PayPal payment on the checkout page. 

Once the purchase is made, the customer has a period of 14 days to request a refund if he/she wants to unsubscribe from the program. After this time (14 days) no refunds will be incurred.

The LarnU team has up to 48 hours to make the refund once the request has been received via email to The subject line of the email should be "LarnU English Program Refund".

The LarnU English program is characterized as a social and gamified learning course. On the first official day of the program (first business day of each month), students will meet via e-meeting with the native English teacher, in order to announce the groups. Each group is composed of 5 people. The methodology and dynamics of learning is based on the use of our technology: LarnU App, in addition to live classes.

These live classes will be of 3 hours per week, where they will be divided into 3 classes per week of 1 hour each. Of these 3 classes, each week will have the following structure:

- 1 live class per week with the native English teacher for 1 hour, on English learning theory.
- 1 live class per week with the native English teacher of 1 hour, practice and exercises of the theory learned in the first class of the week.
- 1 class per week with your group. In this class, the teacher will not participate or attend. In this class, the idea is that students get to know each other and learn by conversing according to the guidelines left by the teacher in the first and second class of the week.

It is important to note that these 3 weekly classes are live. If you have any further questions about the LarnU English Program and the Syllabus, please do not hesitate to contact us at or via whatsapp. 


If you have any questions about this Terms and Conditions,
don't hesitate to get in touch

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